Frequently asked questions
Below you'll find some frequently asked questions. Don't hesitate to email us for any others at sales@sisense.com
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1. How do I obtain a full-featured trial version of Prism?
Our 30 day trial version is fully featured and downloadable. After 30 days have passed, you can either keep working with the Free License or upgrade to one of our commercial packages.
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2. What are the differences between the Professional and Personal packages?
The main difference between the packages is the use case: The Personal package assumes one user who designs and views dashboards, analytics and reports. The Professional package has in mind modelers or analysts that create a data driven application and end users (named or un-named) that receive LiveViewers or Viewers that contain the relevant data. You can check our comparison table in the Pricing Overview page.
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3. What is the difference between Prism Desktop and Prism Viewer?
Prism Desktop is the product used to create new documents or define business intelligence applications, guided analytics, dashboards and reports, as well as perform ad-hoc analytics. Prism Viewer is used to view and refresh existing documents. Prism LiveViewer lets you distribute information to named users on a customized, secure and live basis. Prism Viewer lets you provide data for offline sources (excel, access and CSV) to unnamed users, with no customization or personalization. The following table shows the differences:
| Product | Create/Modify
Dashboards & Reports | Perform
Ad-hoc Analysis | Add Custom Filters
and Calculations | Change Selection in
Selector Widgets | Export To PDF |
| Prism Desktop |  |  |  |  |  |
| Prism Viewer |  |  |  |  |  |
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4. What is the difference between subscription pricing and perpetual pricing?
Our monthly and annual payment plans mean you buy the product for the period specified. You are entitled to maintenance and upgrades as well as the support package you chose. If the subscription is not renewed once it expires, the products will cease to operate. Perpetual pricing allows you to purchase and own the products indefinitely (they are yours to keep). To receive product upgrades, an annual maintenance fee is required from the second year.
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5. How do I define what I need?
Choose the data connections you need, figure out whether you need one or more desktops (for developers, modelers and analysts) and which viewing and disctribution options you need. Use the calculator to indicate those and discover the pricing.
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6. What is the difference between the Personal package and the Free License?
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The Personal package is good for users who wish to create dashboards and reports, as well as perform analytics for the personal use. Documents created by Personal Authors cannot be opened by anyone apart from the user who created them. Personal Authors cannot create PDF reports. Free Personal Authors are the same as Personal Authors, except they are limited to 2000 rows of data and cannot connect to OLAP cubes. The following table shows the difference in more detail:
| Category | Features | Personal License | Free License |
| Authoring | Create dashboards, reports and analytic documents |  |  |
| Import files (Excel, CSV, Access) |  |  |
| Import Google Spreadsheets |  |  |
| Import Amazon S3 logs |  |  |
| Real-time dashboards over relational databases |  |  |
| Real-time dashboards over Analysis Services (OLAP) |  |  |
| Question Composition (Visual filtering tool) |  |  |
| Sharing | Share documents with others |  |  |
| Export to PDF |  |  |
| Security | Dashboard-specific security |  |  |
| Limitations | 2000 row limit imposed on source data |  |  |