SMB Customer Success Manager

Tel Aviv, Israel

We are Sisense.

Sisense is leading innovation in the agile business analytics market. We pair our innovation with an obsession for customer success, giving customers around the world an analytics solution that makes it easy to explore data and instantly get the answers needed, regardless of technical expertise. Sisense’s complete BI software platform offers data mash-up of complex data sets, a radical analytics solution, AI, machine learning, and natural language processing creating the most innovative solutions for how people will consume data in the next five years. This makes us the ideal platform for both startups and global brands like GE, Wix, Nasdaq and Philips, Skullcandy, Airbus, Fujitsu, and more.

What Are We Looking For?

We are looking for a talented Customer Success Manager for our SMB Accounts.

Customer Success Managers at Sisense are viewed as trusted partners by our account base. Dynamic, focused, creative and well-organized individuals that won't take no for an answer, the SMB CSM will become a key member of our CS group in Tel Aviv. The core responsibilities of this role involve managing a large portfolio of SMB customers, identifying their business needs and ensuring they renew and grow their partnership with us.

The best candidate will be extremely proactive and productive under high-velocity volume and pace while being constantly curious about the customer's business needs and level of satisfaction.

Are you the right person?

What Will You Do?

  • Manage the end-to-end post-sales relationship for Self Served and high focused SMB accounts
  • Meet assigned targets for Upsell/Cross-sell and growth objectives in your accounts portfolio
  • Serve as point of escalation for technical, adoption and business challenges, leveraging internal resources as needed to address customers' needs

What Should You Have?

  • Minimum 3+ years of account management and/or CSM experience supporting SMBs
  • Hunter (upsell/cross-sell) by nature and a quota carrier while being obsessed with customer satisfaction and success
  • Proven experience working for an organization with a large customer base (3000+ is a huge advantage)
  • Experience working with SaaS/Cloud environments or software companies
  • Well organized under high volume and pace of tasks
  • Proactive decision-maker and creative problem solver
  • Exceptional interpersonal, listening, written and verbal communication skills are a must
  • English fluency both verbal and written is must, additional languages an advantage

I'm In!