We Are Sisense.
As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well-known clients. We disrupt the Business Intelligence market. Our product allows business users to analyze humongous amounts of data without being experts and without help from IT. How? By building on a set of unique and cutting-edge technologies, wrapped up in a killer product.
What Are We Looking For?
We are looking for a strong Customer Success leader to lead and grow a world-class CSM team with a special focus on Sisense’s most strategic accounts. If you are passionate about customer experience, detail-oriented and excited to roll up your sleeves to make customers successful with our product, you may be who we’re looking for.
What Will You Do?
- Lead world-class Customer Success team
- Drive and own Customer Success outcomes (satisfaction, renewal, expansion& upsell, product adoption)
- Define and optimize Customer journey
- Build solid relationship with customers' execs to drive success and growth
- Serve as main point of escalation
- Own deployment project management
What Should You have?
- 7+ years of experience in leading customer-facing organizations
- Business mindset with proven excellent business results
- Experience in supervising complex deployment- PS background a plus
- Experience with enterprise accounts (including expansions and renewals) and exec sponsorship
- Combination of post-sale and sales experience - ideal
- Strong empathy for customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models with Enterprise level accounts
- Analytical and process-oriented mindset
- Excellent communication and presentation skills
- Relevant Bachelor’s Degree; preference for computer science or related degrees
- Knowledge and insights into the BI/Dataspace – a plus
- Frequent travel to clients