Associate Customer Success Manager - Temp

Ramat Gan, Israel

We are Sisense.

Here at Sisense we disrupt the Business Intelligence market. Our product allows business users to analyze BIG data with no help from the IT dept. How? By building on a set of unique and cutting edge technologies, wrapped up in a killer product.

What Are We Looking For?

The Customer Success Associate is an entry-level hands-on, operational role.

He/she will be part of the Customer Success team managing Sisense’s Low Touch Market globally and will have the opportunity to advance customer-facing and technical skills.

He/she will work closely with the Customer Success Managers to take end-to-end ownership of the renewal process reaching out to accounts that are approaching their renewal, ensuring their health and finalizing their renewals independently. 

This is an opportunity to wear different hats and play different roles, learn your strengths, and have a real impact on the growth of the company and the organization.

What You’ll Do? 

  • Assist Customer Success Managers in managing their renewal pipeline 
  • Finalize “all well” renewals and escalate challenging ones back to the CSM
  • Engage non responding accounts, map and set approach tactics

Requirements

  • Good business understanding - identifying churn risk, negotiation and closing
  • Experience in managing international projects for external customers
  • Outstanding written and verbal communication skills
  • Interest in learning the customer success role and talk to customers across the globe 
  • Problem solving mindset to find solutions and communicate them back to customers
  • Self-driven and motivated, able to learn quickly and independently
  • Able to work with a distributed team, local and remote
  • Able to perform in a high-paced and super dynamic working environment

Advantages

  • Analytics background
  • Working experience with technology platforms
  • Familiarity with analytics and/or sales data and operations platforms such as Salesforce
  • High level of English
  • Additional languages 

I'm In!