We are Sisense; a radically innovative BI company focused on redefining every aspect of business analytics. We love innovation; we always seek to develop better our solutions and delight our customers. Turning complexity into simplicity is our goal, and we accept no less than ‘WOW!’. Sisense provides a single-stack BI solution, from a blazing fast analytical server that can mash up complex data sets out of various source providers, through a killer analytical product that turns data into actionable insights using proprietary technologies that leave other analytical engines in the dust.
What Are We Looking For?
The ideal candidate will be an integral part of the Support team and will be the front line that gets to know the customers best and help them succeed and grow with us. Enterprise Support Engineers understand their requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service. Customer Delight is not just a motto at Sisense, it’s what we truly believe in. As an Enterprise Support Engineer, you will work through complex data environments with customers from all industries, to deliver exceptional support and value over our amazing product.
What You’ll Do?
- Investigate technical problems and diagnose root causes,
- Develop, design and propose solutions to meet technological and business needs of customers
- Provide reliable resolution of critical and high impact problems for customers
- Work with R&D and Product teams to meet customer requirements and improve our product
- Collaborate with end users to identify needs and opportunities for improved data management and delivery
- Take part in the creation and maintenance of our knowledge-base and community
- Implement BI projects at customers’ site, on-site or via web meetings
- Train customers and partners
- Present complex technical information to non-technical audiences
- Provide strategic business intelligence consultancy
- Database analysis & data modeling
What should You have?
- Excellent problem-solving skills
- 3 - 5 years of experience with IT infrastructure and applications support
- Experience with SW implementation, integration and/or support projects
- Extensive use of SQL and RDBMS systems (DB2, Oracle, SQL Server,etc.)
- Experience with Linux is a must
- Passion for support and helping others
- Japanese as mother tongue - A MUST
- English fluency - A MUST
- Willing to travel within Japan
Nice to have
- Experience with scripting (Python, C#, PHP)
- Experience with ETL and BI tools such as Informatica, SSIS, SSRS, BusinessObjects, Cognos, QlikView or Tableau
- Extensive experience with DWH implementations
- Strong knowledge of logical and physical data modeling concepts