Managing a call center requires being constantly dialed into the latest metrics and KPIs so you can reduce handling times, increase productivity, and meet service level agreements. Call centers are committed to delivering the highest level of service to their customers, which is why they need to be able to meticulously monitor their performance.
This customer service analytics solution increases the visibility of real time, business-critical metrics providing the company with the information needed to respond to challenges before they become crises.
Dashboard Example (sample data)
Click on the image to open and interact with the dashboard:
Improve customer satisfaction from the service we provide.
The following resources will enable you to design your dashboard and data model with sample
data and then apply it to your own data. Note that you will need to have a previously
installed version of Sisense (you can use the free trial version if you’re
not a customer).