ServiceNow is one of the widely used IT Management systems in the world by many of the enterprise customers to have a one-stop for all their IT related activities. The major use of the application is to manage the tickets that the users create when they have an issue with their IT services or even if they want to replace any of their IT assets. Depending on the priority of the ticket or the incident, they are given an ‘expected to complete’ time-based on the Service Level Agreement (SLA).
In any organization, solving the incident before the SLA breaches is the prime responsibilities of the IT engineers who are working inhouse or the third-party company that manages the IT services/maintenance of the organization. These IT organizations also manage a lot of other applications to manage different functions of their business and there would be different teams working to making changes to the design of these applications – both frontend and backend designs.
Whenever there is a change that needs to be implemented in the Production instance of these applications, then the development team submits a change requests which would then be tested, reviewed, authorized and then implemented in the production instance by a set of admins. ServiceNow supports this process seamlessly by maintaining these stages and involving appropriate IT admins in the various stages.

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