The word “quality” can have many different meanings, according to context. There are many definitions of ‘quality’ in various organizational settings. For instance, it might mean perfect aesthetics for a furniture manufacturer, color and texture for a paper manufacturer and ingredients and taste in a restaurant.
In general, though, quality can be defined as ‘the ability of a product or service to fully meet the customer’s expectations, or fit for the customer’s intended use of the product. According to this definition, quality is all about the customer, the expectation from the product or service and how it is delivered.
Dashboard Example (sample data)
Click on the image to open and interact with the dashboard:
Ensure that the goods / service are fit for purpose and meet customers’ expectations.
Enable the business to evaluate key factors that contribute to “appropriate quality”, including the following measures, weighted –
0.25 * % First Pass Yield (the number of units coming out of a process divided by the number of units going into that process over a specified period of time. Only good units with no rework or scrap are counted as coming out of an individual process.)
0.5 * % Customer Complaints due to quality of services / products
0.25 * % Orders that were delivered on time
How is the organization ensuring that it is delivering products that are fit in purpose?
Weighted % Orders On Time –
0.25*[Orders On Time]/[All Orders]
Orders Database / fact_Order_Cycle_Time
Weighted % First Pass Yield –
0.25*[Units Passed]/[All Units]
Operational Process Monitoring / First Pass Yield
Weighted % Customer Complaints –
0.5*[Customer Complaints due to quality] / [Units Sold]
The following resources will enable you to design your dashboard and data model with sample
data and then apply it to your own data. Note that you will need to have a previously
installed version of Sisense (you can use the free trial version if you’re
not a customer).