<p>The word “quality” can have many different meanings, according to context. There are many definitions of ‘quality’ in various organizational settings. For instance, it might mean perfect aesthetics for a furniture manufacturer, color and texture for a paper manufacturer and ingredients and taste in a restaurant.</p>
<p>In general, though, quality can be defined as ‘the ability of a product or service to fully meet the customer’s expectations, or fit for the customer’s intended use of the product. According to this definition, quality is all about the customer, the expectation from the product or service and how it is delivered.</p>


Quality Index

High Level Design

Overview

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