TROUBLESHOOTING ELASTICUBE SERVER CONNECTIONS

Symptom

You can connect to the server and preview is showing data, but the build process fails due to connectivity issues.

Cause

The ElastiCube server service is running on the system account, but not on the logged on user’s account.

Solution

Change the logon properties of the ElastiCube Management Service.

Steps:

  1. Go to Control Panel -> Administrative Tools -> Services
  2. Find ElastiCube Management Service, right click and select Stop
  3. Find ElastiCube Management Service, right click and select Properties
  4. Select the Log On tab, select This Account then click Browseecube troubleshoot1

     5. Click Locations..

.ecubetroubleshoot2

6. Choose your domain (e.g., Sisense.local in this example) and click OKecubetroubleshoot3

7. Click Advanced…

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8. Click Find Now, choose the user logged on to the machine and click OKecubetroubleshoot5

9. The selected user will be added to the names box – click OKecubetroubleshoot6

10. Enter and verify the user’s password – click OKecubetroubleshoot7
11. Restart the service.