Sisense Ranked as an Overall Leader in Credibility and in Customer Experience in 2020 Dresner Business Intelligence Market Study
Achieves Perfect Recommend Score in 2020 Wisdom of Crowds® Business Intelligence Market Study
New York, NY — June 1, 2020 — Sisense, the world’s leading analytics platform for builders, today announced that it has achieved its fourth perfect recommendation score and has been recognized for the second consecutive year as an overall “Credibility Leader” and an “Overall Customer Experience Leader” from the 2020 Wisdom of Crowds Business Intelligence Market Study report from Dresner Advisory Services, LLC.
The report shares that “In 2020 Sisense remains an overall leader in both Customer Experience and Vendor Credibility models and continues the trend of improvement for virtually every measure. Sisense is best in class for sales business practices, contractual terms and conditions; follow up after the sale, overall value, product integration with third-party technologies; online training, forums and documentation, consulting professionalism; experience, and overall integrity.”
The report also says Sisense has “maintained a perfect recommendation score” meaning every Sisense customer who participated in the survey said they would recommend Sisense to others. Sisense also received perfect recommendation scores in 2016, 2017, and 2019.
“We’re proud of our top leadership ranking and recognition in the 2020 Dresner report,” said Gali Kedar, Chief Customer Officer, Sisense. “The recognition from our customers who participated in the study reflect the premium we place not only on delivering a powerful analytics platform that distributes insights to everyone, but the way we engage with and support our customers. Customer obsession is our core value, and earning customer trust will always be our top priority.”
See more detail on our blog: Customer Success: Earning Trust Through Partnership
Both Customer Experience and Vendor Credibility models are presented in quadrant form, with Sisense positioned in the top right of both as a Leader. The Customer Experience model “considers the real-world experience of customers working with BI products on a daily basis.” Experience includes sales and onboarding, technical support, consulting services and the experience of using the product according to 12 different metrics. The Vendor Credibility model considers how customers feel about vendors, including perceived value for price, integrity and overall confidence.
“Our study shows ongoing strong demand for business intelligence technology, as organizations seek ways to optimize operations and remain competitive in today’s changing landscape,” said Howard Dresner, founder and Chief Research Officer at Dresner Advisory Services. “We extend congratulations to Sisense for its strong performance in the 2020 BI Market Study, and for receiving a perfect recommend score from customers.”
Click here for a complimentary copy of the report.
About Dresner Advisory Services
Dresner Advisory Services was formed by Howard Dresner, an independent analyst, author, lecturer, and business adviser. Dresner Advisory Services, LLC focuses on creating and sharing thought leadership for Business Intelligence (BI) and related areas.
Sisense offers the only independent analytics platform for builders to simplify complex data and build and embed analytic apps that deliver insights to everyone inside and outside their organizations. Sisense lets builders collaborate on a single platform, delivered in a hybrid, cloud-native environment with the industry’s lowest cost of ownership, to create true democratization of data and analytics.
More than 2,000 customers worldwide, including large enterprises, Fortune 500 companies, smaller startups, and nonprofits rely on Sisense. Industry leaders like Expedia, Tinder, Philips, Nasdaq, and the Salvation Army utilize Sisense to turn complex data into insights with the speed, power, and flexibility needed to gain a competitive advantage. Learn more at www.sisense.com.