Privacy Notice for the Sisense for Cloud Data Teams (formerly Periscope Data) 

Last updated: January 1, 2020

In May 2019, Sisense acquired Periscope, Inc. (“Periscope”) and renamed its services to Sisense for Cloud Data Teams (formerly Periscope Data). As part of the acquisition, Sisense has received the Periscope customer information. The transfer of customer information to Sisense and this update to the Sisense for Cloud Data Teams (formerly Periscope Data) Privacy Notice to reflect changes made following the acquisition of Periscope, Inc. is made in accordance with the Periscope Privacy Policy in affect prior to the acquisition, which can be found here

This Privacy Notice describes how Sisense Ltd. (collectively with its affiliates, “Sisense” “we“, “our” or “us“) handles and protects the personal information it collects or receives from the users (“users” or “you“) of the Sisense for Cloud Data Teams (formerly Periscope Data)(the “Service”). 

This privacy notice (“Privacy Notice”) covers our treatment of personally identifiable information (“Personal Information“) that we gather when you use or otherwise engage with the Service. It describes what types of personally identifiable information we collect, how we use that information, and who we share that information with. Certain terms that are capitalized but not defined in this policy will have the meaning given to them in our Terms of Use for the Service.

By using or accessing the Service in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Notice, and you hereby consent that we will collect, use, and share your information as set forth below.

The Personal Information We Collect

Information You Provide to Us

We receive and store any information you provide to us through your use of the Service. For example, if you tag a page in our repository, we’ll record the keywords that you provided. Also, when you purchase a Service subscription, we will collect payment related information. Certain information may be required to register with us or to take advantage of some of the Service’s features. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description. If you do not provide us with such information, your access to or use of the Service may be limited or we may not be able to provide you the Service at all.

Other Information Collected from Your Use of the Service

Whenever you interact with our Service, we may automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you’re using to access our Service, and the page or feature you requested. The data that we collect can tell us how often users use a particular feature of the Service, and we can use that knowledge to make the Service better and more useful to as many users as possible..

Cookies

“Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Service are visited and by how many people. Some cookies placed by Sisense are required for the Services to support certain functions, such as generating chart results, securely accessing features and reviewing shared dashboards. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. For more information review the “Cookies” Section in the Sisense Privacy Policy. 

How We Use Personal Information

Sisense uses your Personal Information as follows:

  • To operate and maintain the Service (such as, for the purposes of fixing malfunctions, testing our security systems, etc.).
  • To provide you with the features, functions and benefits of the Service.
  • To process billing for your Service subscription (charging your credit card, processing a check, or a processing a bank transfer).
  • To enhance, improve and further develop the Service (such as, creating new features or functions, enhancing the user experience, improving Service technical performance, etc.).
  • We will use your contact information to provide you with notices related to your use of the Service.
  • To help personalize the Service experience for you (such as, remembering your information so you will not have to enter it each time you use the Service).
  • For the other purposes referenced in the “Whom Sisense Shares Your Personal Information With” section below.

‍Legitimate Interests

We process Personal Information for certain legitimate business purposes, which include some or all of the following:

  • where the processing enables us to enhance, modify, personalize or otherwise improve our Services for the benefit of our customers; 

  • to identify and prevent fraud;

  • to enhance the security of our network and information systems;


“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience.

When we process your Personal Information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You can object to our use of your Personal Information for our legitimate interests. See the “Your Rights” section below.

Whom Sisense Shares Your Personal Information With

We neither rent nor sell your Personal Information in personally identifiable form to anyone. However, we may share your Personal Information with third parties as described in this section:

With your Consent

We may share your personal information with third parties with your express consent.

Service Providers

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our service providers do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Details of the service providers we use can be found here.  

Business Transfers

We may choose to merge, reorganize, be acquired, or sell the business assets of Sisense. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Protection of Sisense and Others

We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Sisense, our employees, our users, or others.

U.S. Federal Trade Commission enforcement: Sisense’s (and Periscope, Inc’s) commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission. 

Aggregated Personal Information that’s no longer personally identifiable

We may anonymize your Personal Information so that you are not individually identified, and provide that information to our partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate information to any third party in a manner that would identify you personally, as an individual.

How Long We Keep Your Information For

We will retain personal information for as long as it is needed for legitimate business purposes to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We keep such servers to help protect the stability and availability of the Service (such as protecting it from viruses and malfunctions).

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

What You can do to Your Personal Information

Deleting your account:

You can delete your account by emailing [email protected] Subject to the “Limitations on Deletion” section below, when you request for us to delete your account for the Service, your data will be permanently deleted from our servers and access to your account will be disabled.

Exceptions:

We may retain your Personal Information in accordance with our retention policy (see the “How Long We Keep Your Information For” section) and to the extent required to comply with (or we deem it reasonable in light of) any laws or regulations.

For those in the European Union, EEA, the United Kingdom or Switzerland

If you are based in the European Union, EEA, the United Kingdom, or Switzerland, for the purposes of European Data Protection legislation, Sisense is a processor of personal information that it processes on behalf of its customers pursuant to a services contract. Sisense is the controller of personal information which it processes for its own business purposes.

If you are based in the European Union, EEA, the United Kingdom, or Switzerland you can also do the following:

Requesting a copy of your information

You can request a copy of your information which we hold (in Europe this is known as a subject access request). If you would like a copy of some or all of it, please contact us and let us know the information you want a copy of, including any account or reference numbers, if you have them. Any subject access request may be subject to a reasonable fee to cover the cost of providing you with details of the information we hold about you.  

Correcting any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please contact us and let us know the information that is incorrect and the information you want it replaced with.

Request us to cease processing your information

You may request that we cease processing your personal information.  If you make such a request, we shall retain only the amount of personal information pertaining you that is necessary to ensure that no further processing of your personal information takes place.

Data Portability Request

You have rights to obtain a copy of some of the Personal Information that we hold on you and reuse or share it for your own purposes (“right to data portability”).

The right to data portability only applies:

  • to Personal Information you’ve provided to us (i.e. not any other information),
  • where we are processing your Personal Information because you have provided your consent for us to do so, or under a contract with you;  and
  • when processing is carried out by automated means.

We can refuse your data portability request if the processing does not satisfy the above criteria.  Also, if the Personal Information concerns more than one individual, we may not be able to transfer the information to you if doing so would prejudice the other person’s rights.

The Location of Your Personal Information

While your Personal Information is in our possession, it will be primarily stored at hosting facilities located in the USA. These facilities are either operated by Periscope or our third party providers. By using the Service you are consenting to have your Personal Information stored, transferred and processed in the USA.

Additional Information for those based in the European Union, EEA, United Kingdom and Switzerland

Whenever we transfer your personal information out of the European Union, EEA, United Kingdom, and Switzerland, we ensure a similar degree of protection is afforded to it by ensuring that the organization to which it is transferred is E.U.-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework certified or alternatively that at least one of the other safeguards listed below is implemented. 

Privacy Shield

Sisense complies with the EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Sisense complies with the Privacy Shield Principles for all onward transfers of Personal Information from the EU and Switzerland, including the onward transfer liability provisions.  Sisense has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield program, and to view our certification (where you will find details of what information is sent to Sisense and the purposes for which it processes it), please visit https://www.privacyshield.gov/.

If you are in the European Union, EEA, the United Kingdom, or Switzerland, you have a right to access your Personal Information that we hold about you, and can correct, amend, or delete that information where it is inaccurate, or has been processed in violation of the Privacy Shield Principles, except where the burden or expense of providing you access would be disproportionate to the risks to your privacy in the case in question, or where the rights of other persons would be violated. 

In the context of an onward transfer of Personal Information to a third party (including our service providers), we have a responsibility for the processing of personal information we receive under the Privacy Shield and subsequently transfer to a third party acting as an agent on our behalf. We shall remain liable under the Privacy Shield Principles if our agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless we can prove that we are not responsible for the event giving rise to the damage.

We will investigate and attempt to resolve requests, complaints and disputes regarding use and disclosure of your information in accordance with this Privacy Notice. We may require further information from you to identify you and address the matter at issue. 

If you have a concern about the way your data has been handled when it was collected by  Sisense  in the United States using the Privacy Shield Framework, please refer to the “Complaints” and “Dispute Resolution” sections below.

Adequacy: the transfer is made only to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission. For further details, see European Commission webpage on Adequacy: https://ec.europa.eu/info/law/law-topic/data-protection_en, or EU Model Contracts/Standard Contractual Clauses: where the party is outside of the European Union, not in a country subject to an adequacy decision and not privacy shield certified, we enter into specific contracts approved by the European Commission which give personal information the same protection it has in Europe. For further details, see European Commission webpage on Model Contract Clauses: https://ec.europa.eu/info/law/law-topic/data-protection_en

 The Security of Your Personal Information

Sisense takes certain precautions to protect your Personal Information and to limit the risk that it will be accessed without authorization, including use of certain industry standard technologies and practices. That said, we cannot guarantee the security of such information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. No security system is perfect, so your use of the Service is at your own risk.

If we learn of a security systems breach, then we may attempt to notify you via email, phone, physical mail, or by a posting on your Service account page so that you can take appropriate protective steps. Pursuant to our Terms of Use or other agreement you have consented to receive such notice by electronic means (provided that such consent is void where prohibited by applicable law). To receive a free written notice of a security breach, or if you have any questions about the security of the Service, please contact us at [email protected]

In addition to the security measures referenced above, your Service account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

Changes to this Privacy Notice

This Privacy Notice was last changed on the date set forth at the top of the policy. We’re constantly trying to improve the Service, so we may need to change this Privacy Notice from time to time as well, but we will alert you to changes by editing the date at the top of this policy, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Service, and you are still responsible for reading and understanding them. If you use the Service after any changes to the Privacy Notice have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Notice in effect at the time such information is collected.

Information from Children

We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, please do not attempt to register for the Service or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us personal information, please contact us at [email protected]

Complaints

You may direct any inquiries or complaints concerning this Privacy Notice in general and concerning our Privacy Shield compliance to us using the information under the “Contact Us” section below.  We will respond within 45 days.

Dispute Resolution

Individuals in the European Union, EEA, the United Kingdom, and Switzerland may submit unresolved complaints to binding arbitration before the American Arbitration Association (“AAA”) under certain conditions. Information about AAA services can be found at its website: http://go.adr.org/privacyshield.html.  The exclusive location for such arbitration shall be New York, NY, United States.

For residual complaints not fully or partially resolved by other means, you may be able to invoke a binding arbitration mechanism.

‍Sisense is subject to the regulatory authority of the U.S. Federal Trade Commission. The Federal Trade Commission may be contacted at the following address:

Federal Trade Commission

Attn: Consumer Response Center

600 Pennsylvania Avenue NW

Washington, DC 20580

Email: [email protected]

www.ftc.gov

Contact Us

If you have any questions or concerns regarding our privacy policies, please send us a detailed message at [email protected]

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites and their content. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.