A Proven Leader in Customer Experience
The 2017 Wisdom of Crowds BI Market Study is an objective source of industry research that surveys end-users of BI platforms, which businesses use to understand how peers are leveraging and investing in business intelligence and related technologies. Based on customer input, Sisense earned scores consistently above the overall sample, and was named a leader in both the Customer Experience and Vendor Credibility models.
Sisense received a high overall score in virtually every category including: value, robustness/sophistication of technology, product knowledge, time to resolve problems, completeness of functionality, and ease of administration.
A Powerful BI Solution Bolstered by Internal Expertise & Customer Support
Sisense has achieved these results, as well as a perfect ‘recommend’ score for the second year in a row according to our clients, by simplifying business intelligence for complex data and making it immediately accessible for every business user, executive and BI analyst.
Additionally, our obsession with customer success helped Sisense rank best-in-class for sales responsiveness, follow-up after the sale, product ease of installation, ease of administration, technical support professionalism, consulting professionalism, product knowledge and continuity.
Our customer experience at Sisense starts from the first moment of customer interaction, continuing to present the value of our product in a free proof-of-concept conducted on the prospect’s own hardware and data, and culminating in ongoing dedication to training, support and successful onboarding.
“Customer success is a central priority for our organization. We are obsessed with helping our customers achieve their business objectives by revealing insights from complex data. We are honored to earn this recognition as further proof that our customers — from startups to leading global enterprises — are realizing incredible business value from Sisense.”
– Amir Orad, CEO of Sisense
About Dresner’s Wisdom of Crowds Report
The Wisdom of Crowds is a comprehensive market study based on in-depth surveying of thousands of organizations, BI professionals, and chief executives across the world. It serves as one of best objective and vendor-neutral resources for understanding the current marketplace and evaluating the various vendors at play, based on the ratings they receive from actual BI buyers.
The report is produced by Dresner Advisory, one of the most highly-regarded BI consultancies. Its founder, Howard Dresner, is an accomplished author and thought leader in the fields BI and performance management, having actually coined the term “business intelligence” in 1989.
“Our 2017 study provides a wealth of information and analysis, to help businesses evaluate which solutions best meet their needs — based on customer experience, analytical and reporting capabilities, and technology disruption […] We congratulate Sisense on being a leader in the market, as they continue to drive rapid innovation and best-in-class BI capabilities to their customers.”
Howard Dresner, President, Founder and Chief Research Officer at Dresner Advisory Services
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