Tel Aviv, Israel
We Are Sisense.
As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well-known clients. We disrupt the Business Intelligence market. Our product allows business users to analyze humongous amounts of data without being experts and without help from IT. How? By building on a set of unique and cutting-edge technologies, wrapped up in a killer product.
What Are We Looking For?
We are looking for a strong Partner Success leader to lead and grow a world-class PSM team with a special focus on Sisense’s most strategic accounts. If you are passionate about Partner experience, detail-oriented and excited to roll up your sleeves to make customers and partners successful with our product, you may be who we’re looking for.
What Will You Do?
Lead the Global Partner Success unit and team
Partner Success Program Framework
Work with sales, consulting and alliance teams to define required programs and infrastructure to drive post-sales partner success
Communicate and collaborate effectively with our partners to identify partner needs and challenges for post-sales activities, as well as share results and feedback across internal teams
Deliver high visibility and internal awareness regarding partner success
Define and track success metric to demonstrate how an improved partner experience can drive key company metrics
Sales & Technical Partner Enablement
Formalize and track certification and training that leads to successfully outcomes for partners across all activities. Continuously refine approach based on partner input and team observations
Establish knowledge sharing using all available resources and systems, fostering a culture that encourages open communications and conversations and team learning between BL and partners
Partner Project Success
Provide training, oversight and direct support for partner project scoping
Align BL and partner delivery methodologies to drive delivery success and customer satisfaction
Collaborate with delivery leaders at a project level to coordinate just in time training for partner teams
Act as a conduit to improve partner access to technical enablement resources
Provide delivery best practices and high-level technical guidance to partner delivery resources
Manage a project summary dashboard for key partner-led projects. Track ongoing partner projects and reviews project go-lives for quality and best practices.
Partner Support Success
Monitor and drive appropriate support SLAs
Identify areas of required training to provide improved level of support
Define and execute strategy to drive advanced product adoption
Provide partners with ‘scorecard’ on adoption and jointly develop plan for continuous improvement
Execute on traditional CSM activities directly with end customer as well as enable partner resources to execute
What Should You have?
5+ years of experience in Professional Services, Customer Success or equivalent customer facing role within software company
5+ years working directly with partners to deliver on successful customer outcomes
5+ years of management experience, including experience managing managers
Exceptional ability to engage and communicate with partners, actively listen for feedback, and lead challenging conversations with partners toward positive outcomes
Ability to interact with partners and quickly restore confidence in "escalation" situations
Ability to collaborate cross-functionally and engage resources both within and outside of your direct control to move efforts forward in support of a common goal for the business
Familiarity and practical expertise with various partner-enablement technologies such as partner success management platforms, online community and portal tools, self-service tools, on-line training tools, etc.
Degree in Business Administration, Information Technology, or a related field preferred
Outstanding organizational, communication, and interpersonal skills
A demonstrated track record of hitting your goals and aligning a team around key objectives
Ability to travel to company offices, partner locations, industry events and other locations as required.