New York, New York
We are Sisense.
As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well-known clients. Sisense is a fast-growing software company that is democratizing Big Data Analytics by pioneering a new approach that enables organizations of all sizes to make sense of their data. Hundreds of companies, from startups to large enterprises, are choosing this new approach over traditional solutions. Sisense delivers unmatched simplicity, agility & value.
What Are We Looking For?
The ideal candidate will be an integral part of the Customer Success team and will be the front line that gets to know our strategic customers best and help them succeed and grow with us. Sisense professionals understand their requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service. Customer Delight is not just a motto at Sisense, it’s what we truly believe in.
As Sisense BI professionals, you will work through complex data environments with big customers from all industries, to deliver exceptional support and value over our amazing product.
What You'll Do?
Understand the entire customer analytical ecosystem,
Handle customers technical/non-technical problems and mitigate them into customer high satisfaction,
Investigate technical problems and diagnose root causes,
Develop, design and propose solutions to meet technological and business needs of customers
Manage projects internally as well as externally
Provide reliable resolution of critical and high impact problems for customers
Work with R&D and Product teams to meet customer requirements and improve our product
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Take part in the creation and maintenance of our knowledge-base and community
Present complex technical information to non-technical audiences
Provide strategic business intelligence consultancy and proactively solve customers’ problems
Database analysis & data modeling
Conduct regular briefings on account status to senior management and other internal stakeholders
What should You have?
Bachelor’s Degree in engineering or related field
Excellent problem-solving skills
3+ years’ hands on experience with ETL and BI tools such as Informatica, SSIS, SSRS, BusinessObjects, Cognos, QlikView or Tableau
Extensive experience with DWH implementations
Strong knowledge of logical and physical data modeling concepts
Extensive use of SQL and RDBMS systems (DB2, Oracle, SQL Server,etc.)
Experience with IT infrastructure and applications support
Experience with SW implementation, integration and/or support projects
Passion for support and helping others
Proven record of working in a highly pressured multi-tasking environment and working independently
willingness to travel
English fluency – A MUST
Nice to have
Experience with scripting (Python, C#, PHP)
Experience with NoSQL databases such as MongoDB or Hadoop
Expert knowledge of Excel as an advanced modeling tool and PowerPoint for effective presentations.
Proven track record of successfully building and nurturing client relationships