Customer Service
Dashboard Examples

Track the most important customer service metrics.

Dashboard Examples

Call Center Representative Efficiency
Dashboard

A common mistake for Call Centers that want to improve their SLA is to increase their workforce. This may not necessarily help. This customer service analytics solution is used to measure support representatives: Identifying hidden unemployment, strengths, weaknesses, what to focus on in workshops, and more.

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Help Desk Tickets Dashboard
Dashboard

This solution will cover the main business questions we’re expecting to find in B2B Help Desk activity. We’d like to analyze our backlog of tickets and measure our agent’s efficiency against our benchmarks/goals. Moreover, we’ll be able to advise product development teams on weak areas within our product by analyzing the nature of our customer’s tickets.

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Call Center Analytics
Dashboard

Managing a call center requires being constantly dialled into the latest metrics and KPIs so you can reduce handling times, increase productivity, and meet service level agreements. Call centers are committed to delivering the highest level of service to their customers, which is why they need to be able to meticulously monitor their performance. This BI solution increases the visibility of real time, business-critical metrics providing the company with the information needed to respond to challenges before they become crises.

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Customer Satisfaction / NPS
Dashboard

Understanding how satisfied and therefore how loyal your customers might be is important from any company to know because happy and returning customers are likely to grow future revenue and profits. However, most customers surveys are complex, expensive and hard to interpret. In response to this, the net promoter score was developed as ‘the one number you need to know’: how likely is that you would recommend company/product/service to a friend or colleague? This template gives you a framework for monitoring your customers’ level of satisfaction based on this metric.

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Customer Engagement
Dashboard

In order to build a loyal customer base that delivers superior financial returns, it’s absolutely necessary to understand the overall satisfaction of the customers. This information allows the company to improve itself in each area where it lacks proficiency, efficiency, service, customer relations or any other aspect that can ensure stronger engagement from the customer side. This BI solution is used to increase revenue by retaining current customers, encourage them to expand their use with company products and make them ‘promoters’ as a result of high satisfaction.

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Customer Churn (SaaS)
Dashboard

Keeping the customers we already have is usually better and cheaper than trying to find and win new ones. This is why most businesses aim to convert first-time buyers into long-term profitable customers. Customer Churn is a powerful analysis as part of the retention efforts, and takes into account the percentage of subscribers to a service who discontinue their subscriptions to that service within a given time period. This BI solution is meant to help you retain as many customers as possible.

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Customer Experience
Dashboard

This customer experience dashboard example provides a bird’s eye view on different aspects of customers’ behavior to help organizations gain a better understanding of their KPIs. The dashboard presents metrics like customer’s general satisfaction, renewal or expansion likelihood, and a drill down into locations and industries that will help to evaluate customer engagement trends and metrics.

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