In order to build a loyal customer base that delivers superior financial returns, it’s absolutely necessary to understand the overall satisfaction of the customers. This information allows the company to improve itself in each area where i is lacking of proficiency, efficiency, service, customer relations or any other aspect that can ensure stronger engagement from the customer side.
Dashboard Example (sample data)
Click on the image to open and interact with the dashboard:
Increase revenue by retaining current customers, encourage them to expand their use with company products and make them ‘promoters’ as a result of high satisfaction.
Analyze satisfaction and strong\weak areas that can be maintained\improved.
Identify correlation between customer attributes and account management.
Analyze satisfaction and strong\weak areas that can be maintained\improved
The following resources will enable you to design your dashboard and data model with sample
data and then apply it to your own data. Note that you will need to have a previously
installed version of Sisense (you can use the free trial version if you’re
not a customer).