KPI Library

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KPI Dashboard Examples

Key Performance Indicators (KPIs) are the most important business metrics for a particular organization or industry. Establishing and measuring the right KPIs is a key step in your business road to success.
KPI dashboards are essentially the grouping of all of your KPIs together, so you can see a visual representation of your KPI metrics in one place, side by side.

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What are KPIs?

KPI Dashboards

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We don’t need to tell you how important is it to track the success of your marketing efforts. Without a clear, simple, accessible way to monitor and evaluate what’s working and what’s not, how do you know you’re on the right track – and how can you keep honing your strategy, to boost performance all of the time?
KPI Examples:
<ul class="sisense">
<li><a href="https://www.sisense.com/kpi-library/online-marketing-kpis/keyword-performance/">Keyword Performance</a></li>
<li><a href="https://www.sisense.com/kpi-library/online-marketing-kpis/average-time-on-page/">Duration and Pages Viewed on Site</a></li>
<li><a href="https://www.sisense.com/kpi-library/online-marketing-kpis/new-visits/">% New Visits</a></li>
<li><a href="https://www.sisense.com/kpi-library/online-marketing-kpis/website-traffic-lead-ratio/">Website Traffic Lead Ratio</a></li>
<li><a href="https://www.sisense.com/kpi-library/online-marketing-kpis/conversion-rate/">Conversion Rate</a></li>
<li><a href="https://www.sisense.com/kpi-library/online-marketing-kpis/average-lead-score/">Average Lead Score</a></li>
</ul>

Marketing

The ultimate purpose of any business is to make money, right? Even if you’re a non-profit, you need to know you’re spending every penny that comes your way in the best, most efficient and productive way you can. This means your financial KPIs are the fundamental driving force of your organization. You need visibility over all aspects of cash flow, profit and loss and other financial considerations, you need them fast, and presented in a clear, easy-to-digest format.
KPI examples:
<ul class="sisense">
<li><a href="https://www.sisense.com/kpi-library/financial-kpis/opex-to-sales-ratio/">Opex to Sales Ratio</a></li>
<li><a href="https://www.sisense.com/kpi-library/financial-kpis/profit-and-loss-pl/">Profit and Loss (P&amp;L)</a></li>
<li><a href="https://www.sisense.com/kpi-library/financial-kpis/net-income-net-profit-net-profit-margin/">Net Income &amp; Net Profit Margin</a></li>
<li><a href="https://www.sisense.com/kpi-library/financial-kpis/relative-income-per-customer-type/">Relative Income per Customer Type</a></li>
<li><a href="https://www.sisense.com/kpi-library/financial-kpis/investment-portfolio-performance/">Investment Portfolio Performance Measures</a></li>
<li><a href="https://www.sisense.com/kpi-library/financial-kpis/debt-equity-ratio/">Debt to Equity Ratio</a></li>
<li><a href="https://www.sisense.com/kpi-library/financial-kpis/gross-profit-margin/">Gross Profit Margin</a></li>
<li><a href="https://www.sisense.com/kpi-library/financial-kpis/accounts-receivable-turnover/">Accounts Receivable Turnover</a></li>
<li><a href="https://www.sisense.com/kpi-library/financial-kpis/accounts-payable-turnover/">Accounts Payable Turnover</a></li>
</ul>

Financial

The goal of any healthcare provider is to constantly offer better services to their clients. It’s vital to understand how efficiently you are operating while finding areas to improve your services. Key performance indicators in healthcare present you with a visual and easy-to-digest means of analyzing your operations. Comprehending each patient’s stay, how long they must wait for services, and how they perceive you can lead to valuable BI insights and actionable results.
KPI examples:
<ul class="sisense">
<li><a href="https://www.sisense.com/kpi-library/healthcare-kpis/average-hospital-stay/">Average Hospital Stay</a></li>
<li><a href="https://www.sisense.com/kpi-library/healthcare-kpis/er-wait-times/">ER Wait Times</a></li>
<li><a href="https://www.sisense.com/kpi-library/healthcare-kpis/patient-satisfaction/">Patient Satisfaction</a></li>
<li><a href="https://www.sisense.com/kpi-library/healthcare-kpis/hospital-readmissions/">Hospital Readmissions</a></li>
<li><a href="https://www.sisense.com/kpi-library/healthcare-kpis/patient-safety/">Patient Safety</a></li>
<li><a href="https://www.sisense.com/kpi-library/healthcare-kpis/emergency-room-cost/">Emergency Room Cost</a></li>
</ul>

Healthcare

Manufacturing is all about constantly uncovering ways to streamline your operations to lower costs and boost your productivity. No matter the industry you operate in, the goal is to produce more for less, and understanding your manufacturing processes is the first step towards ultimately improving them. Having a clear picture of your manufacturing KPIs gives you an overview of how efficiently your production is accomplished in a straightforward and easy-to-understand format.
KPI examples:
<ul class="sisense">
<li><a href="https://www.sisense.com/kpi-library/manufacturing-kpis/cycle-time/">Cycle Time</a></li>
<li><a href="https://www.sisense.com/kpi-library/manufacturing-kpis/production-volume/">Production Volume</a></li>
<li><a href="https://www.sisense.com/kpi-library/manufacturing-kpis/maintenance-costs/">Maintenance Costs</a></li>
<li><a href="https://www.sisense.com/kpi-library/manufacturing-kpis/capacity-utilization/">Capacity Utilization</a></li>
<li><a href="https://www.sisense.com/kpi-library/manufacturing-kpis/production-costs/">Production Costs</a></li>
<li><a href="https://www.sisense.com/kpi-library/manufacturing-kpis/defect-density/">Defect Density</a></li>
</ul>

Manufacturing

Your company’s human resources are its most essential asset, so it only makes sense to form the best possible understanding you can about them. Regardless of your industry, your business can’t function without people. Making sure you’re doing it the right way, and managing your hires, their satisfaction, and their overall productivity, is crucial.
KPI examples:
<ul class="sisense">
<li><a href="https://www.sisense.com/kpi-library/hr-kpis/employee-productivity/">Employee Productivity</a></li>
<li><a href="https://www.sisense.com/kpi-library/hr-kpis/time-to-hire/">Time to Hire</a></li>
<li><a href="https://www.sisense.com/kpi-library/hr-kpis/employee-satisfaction/">Employee Satisfaction</a></li>
<li><a href="https://www.sisense.com/kpi-library/hr-kpis/quality-of-hire/">Quality of Hire</a></li>
<li><a href="https://www.sisense.com/kpi-library/hr-kpis/cost-per-hire/">Cost Per Hire</a></li>
<li><a href="https://www.sisense.com/kpi-library/hr-kpis/attrition-rate/">Attrition Rate</a></li>
</ul>

Human Resources

For retailers today, success is all about understanding consumer trends and adapting to changes that happen nearly every second. 
If you operate a physical/eCommerce store, you understand how quickly things can change, and how important it is to measure every aspect of your business’ performance. The right metrics not only tell you how well your business is functioning, but can help identify areas for improvement, places where you can generate more savings, and even how to organize your store.
KPI examples:
<ul class="sisense">
<li><a href="https://www.sisense.com/kpi-library/retail-ecommerce-kpis/stock-turnover/">Stock Turnover</a></li>
<li><a href="https://www.sisense.com/kpi-library/retail-ecommerce-kpis/transaction-value/">Transaction Value</a></li>
<li><a href="https://www.sisense.com/kpi-library/retail-ecommerce-kpis/sales-per-square-foot/">Sales per Square Foot</a></li>
<li><a href="https://www.sisense.com/kpi-library/retail-ecommerce-kpis/sell-through-rate/">Sell Through Rate</a></li>
<li><a href="https://www.sisense.com/kpi-library/retail-ecommerce-kpis/revenue-per-employee/">Revenue per Employee</a></li>
<li><a href="https://www.sisense.com/kpi-library/retail-ecommerce-kpis/inventory-to-sales-ratio/">Inventory to Sales Ratio</a></li>
</ul>

Retail

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No matter what industry you work in, your customers are your most important asset. It makes sense to know exactly how well you’re treating them, how effectively you can assist them, and their level of satisfaction. To better understand your customer support operation, and how well it realizes its objectives, it’s vital to establish customer service KPIs and measure them effectively. Doing so will make it easier to comprehend your accompanying <a href="https://www.sisense.com/solutions/customer-service/">customer service analytics</a>. That’s why it’s crucial to:
<ul>
	<li style="list-style-type: none;">
<ol>A) Find KPIs that are relevant for your industry and service channels</ol>
</li>
	<li style="list-style-type: none;">
<ol>B) Make sure that the KPIs you measure are accessible by the teams in your company who need them</ol>
</li>
</ul>
<h3>Which KPIs Should I Choose?</h3>
The goal of any KPI is to present you with a better grasp of your customer service process. This can include any aspect of your customer support activities that affect performance, and that helps you uncover pain points that can be resolved. The guide below is designed to show you some of the most useful KPIs for customer service and the best practices for employing them.

Customer Service KPIs

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Professional Services

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The modern retail industry has changed drastically from the days of brick and mortar thanks to the rise of eCommerce and how easy it is to access nearly anything you want, at any time. For retailers today, success is all about understanding consumer trends and adapting to changes that happen nearly every second.
If you operate a physical store, you understand how quickly things can change, and how important it is to measure every aspect of your business’ performance. The right metrics not only tell you how well your business is functioning, but can help identify areas for improvement, places where you can generate more savings, and even how to organize your store.
 
That’s why it’s crucial to: 
<ul>
	<li style="list-style-type: none;">
<ol>A) Define the right KPIs to track success at your store</ol>
</li>
	<li style="list-style-type: none;">
<ol>B) Create best practices based on measurable KPIs and metrics</ol>
</li>
</ul>
<h3>Which KPIs Should I Choose?</h3>
KPIs are designed to tell a story about your business’ health and strategy success. As such, they’ll be slightly different from retailer to retailer, but they tend to cover the same ground. When it comes to retail, your <a href="https://www.sisense.com/solutions/retail/">retail analytics tools</a> should track both raw sales in terms of inventory and speed, as well as how well you’re utilizing your physical space. The right combination of KPIs includes sales data, efficiency measures, and a healthy dose of inventory management metrics to help maintain your margins.

Retail & eCommerce KPIs

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An organization’s IT department is the lynchpin of its success or failure, so it’s essential that you understand exactly how it operates, and how well it does so. Across sectors (both private and public), IT plays a crucial role in maintaining networks, keeping them safe, and resolving any issue that may come up with any of the many technologies and applications your organization may use. Therefore, it’s important to create metrics and KPIs that can give you an idea of how well your IT is performing, as well as where it could stand to improve.
More importantly, <a href="https://www.sisense.com/solutions/it">IT operation analytics</a> show you how effective your IT department is, and how it’s contributing to your bottom line in a real way. Putting the right IT KPI examples in place will allow any IT department to be more efficient and effective.
 That’s why it’s vital to:
<ul>
	<li style="list-style-type: none;">
<ol>A) Establish clear, relevant metrics that can paint an in-depth picture of your IT success</ol>
</li>
	<li style="list-style-type: none;">
<ol>B) Make those metrics and KPIs easily accessible to the stakeholders in your organizations who are making IT decisions</ol>
</li>
</ul>
<h3>Which KPIs Should I Choose?</h3>
Although most organizations have an IT department, they’re not all built the same. The KPIs you choose should reflect the type of work your IT staff undertakes, whether it’s acting as a help desk for a massive organization, implementing new projects and technologies, patching existing tools, or providing both internal and external emergency support.
Additionally, you can track ancillary stats related to IT’s performance, such as technology uptime, ROI, and how long the staff takes to resolve outstanding support tickets on average. These statistics and metrics provide a variety of angles on your IT team to give you a fuller picture. Here are some of the best IT KPI examples, and how and when they’re best employed.

IT KPIs

Technology

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The goal of any healthcare provider is to constantly offer better services to their clients. It’s vital to understand how efficiently you are operating while finding areas to improve your services. Key performance indicators in healthcare present you with a visual and easy-to-digest means of analyzing your operations. Comprehending each patient’s stay, how long they must wait for services, and how they perceive you can lead to valuable <a href="/product/impact/">BI insights</a> and actionable results.
<h3>Why Are Healthcare KPIs Essential?</h3>
Tracking your healthcare organization’s performance can help you improve services and give you a greater understanding of your operations. As healthcare professionals, the mission is to offer the best possible service to patients and clients, and to reduce mistakes that could be conceivably life-threatening.
Healthcare KPIs measure how successful your organization is when it comes to achieving those stated goals. Additionally, they help bring transparency and accountability, leading to better overall delivery of care. By promoting process perfection, <a href="/solutions/healthcare/">healthcare data analytics</a> KPIs offer a clear roadmap towards implementing quick improvements that can have a significant impact on quality of care.
Additionally, tracking financial metrics can reduce costs, improve budget management, and help ensure patients can pay for the care they receive with fewer issues. Finally, creating tangible and measurable KPIs gives you a useful <a href="https://www.sisense.com/product/data-visualization/">data visualization tool</a> that helps you build a better understanding your operations on a more granular level.
<h3>Which KPIs Should I Choose?</h3>
To choose the right KPI, healthcare specialists need to consider the goal of their metrics. One of the most common and effective uses of KPI is quantifying patients’ stays and experiences at a hospital. These KPIs measure the length of stays, how long patients must wait for service, and if they were readmitted.
Tracking these measurables lets you visualize areas where services can be optimized and highlight common problems that could be resolved. To get started, you can explore these KPIs and learn why they’re valuable alongside best practices for utilizing them effectively.

Healthcare KPIs

Pharmaceutical

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The ultimate purpose of any business is to make money, right? Even if you’re a non-profit, you need to know you’re spending every penny that comes your way in the best, most efficient and productive way you can. This means your financial KPIs are the fundamental driving force of your organization. You need visibility over all aspects of cash flow, profit and loss and other financial considerations, you need them fast, and presented in a clear, easy-to-digest format.
That’s why it’s essential to:
a) Select the best Key Performance Indicators (KPIs) to help monitor the financial health of your business, and
<ul>
	<li style="list-style-type: none;"> </li>
	<li style="list-style-type: none;">
<ol>b) Have the right tools in place to visualize, interact with, and analyze the data to draw out rapid, actionable insights.</ol>
</li>
</ul>
<h3>Which KPIs Should I Choose?</h3>
Put simply, you need to know how much money is coming into the company compared to how much is flowing out of it, as well as how much it’s costing you to make each sale or onboard each new customer. There are various ways to answer these questions, all of which give you a different, nuanced viewpoint. To get you started, we’ll guide you through the following example financial KPIs, explaining why each one is so important, when you would use it and which calculations you would use.
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Financial KPIs

Insurance

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We don’t need to tell you how important is it to track the success of your marketing efforts. Without a clear, simple, accessible way to monitor and evaluate what’s working and what’s not, how do you know you’re on the right track – and how can you keep honing your strategy, to boost performance all of the time?.
Data discovery tools get around this by making it easier for non-IT staff to access complex data sets and draw out the information they need, without the technical knowhow this required in the past. That’s why it’s essential to:
<ul>
	<li style="list-style-type: none;">
<ol>a) Select the best Key Performance Indicators (KPIs) for your business, and</ol>
</li>
	<li style="list-style-type: none;">
<ol>b) Have the tools in place to visualize, interact with, and analyze the data to draw out rapid, actionable insights.</ol>
</li>
</ul>
The right Marketing KPIs will give you that all-important laser focus into which parts of your marketing strategy are doing what you hoped they would, and which need tweaking. 
<h3>What Do I Need to Know?</h3>
These will vary according to how your company operates and the kinds of marketing campaigns you run. Ultimately, though, it boils down to three core questions:
<ol>1. Where are your visitors coming from?</ol>
<ol>2. How well are you doing at turning visitors into valuable leads?</ol>
<ol>3. How cost effective is this strategy?</ol>
<h3>Which KPIs Should I Choose</h3>
To demonstrate how <a href="https://www.sisense.com/dashboard-examples/marketing/marketing-dashboard/">marketing KPI dashboards</a> can help bring the answers to life, we’ll now take a look at how these questions translate into these meaningful marketing KPI examples:

Online Marketing KPIs

Education

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Your company’s human resources are its most essential asset, so it only makes sense to form the best possible understanding you can about them. Regardless of your industry, your business can’t function without people. Making sure you’re doing it the right way, and managing your hires, their satisfaction, and their overall productivity, is crucial.
Being able to understand these concepts in clear, tangible KPIs aids with better decision-making and improves your HR department’s efficiency more effectively.
That’s why it’s vital to:
<ul>
	<li style="list-style-type: none;">
<ol>A) Make sure the metrics you use to track your HR effectiveness are accurate and relevant.</ol>
</li>
	<li style="list-style-type: none;">
<ol>B) Guarantee your HR KPIs are easily accessible on your dashboard to make your decisions more accurate and timelier.</ol>
</li>
</ul>
<h3 id="kpi">Which KPIs Should I Choose?</h3>
Ultimately, the aim of KPIs is to understand the broadest possible swath of your <a href="https://www.sisense.com/solutions/people-analytics/">human resources analytics</a>, from your hiring and firing processes to your team’s satisfaction and performance levels. This can include your company’s attrition rates, how happy your employees are, how much each hire costs you and how long it takes you to hire them, and how productively they’re operating overall.
These factors all have different answers, but you can identify the right metric for each. This guide will help you get started and highlight some of the best HR KPI examples, as well as when and how to use them.

HR KPIs

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