The tools to get unstuck: Self-serve analytics support

When you’re building AI-powered analytics, getting the answers that you need when you need them is vital. At Sisense, we’re dedicated to empowering every user with the resources to find solutions quickly, learn new skills, and connect with a helpful (and seasoned) community of fellow builders.

This post walks you through all the free, self-service support options available, so you can spend less time searching and more time creating.

Find your answer in our documentation

Whether you’re a new user or an experienced pro, our comprehensive documentation is your first stop. You can find a wealth of information on every aspect of the Sisense platform in our documentation.

You’ll find detailed guides on topics like data administration, data modeling, creating dashboards, and more. For technical users, there are deep dives into embedding analytics, using Sisense Intelligence, and troubleshooting, as well as best practices. It’s a powerful, searchable library designed to help you master the platform.

Learn and grow with our academy

The Sisense Academy is your home for structured learning. It offers courses, videos, and certifications for all user levels. Administrators can find courses on maintenance and system management, while data designers can access advanced content on data modeling.

Dashboard designers can learn to create effective visualizations, and even viewers can get up to speed on the basics of using dashboards and widgets. In addition to self-paced courses, you can also share your learning achievements on LinkedIn (and tag Sisense), join live and on-demand webinars, and tech talks. We’re here to help you continuously enhance your skills.

Join a community of builders

You’re not building alone. The Sisense Community is a vital ecosystem where creators, developers, and data pros share their work, solve problems together, and inspire one another.

There, check out the Knowledge Base and Forums, both of which provide a wealth of information and problem-solving content, free.

Additionally, our Use Case Gallery showcases creations that Sisense users just like you made with Sisense, complete with instructions for how to build them.

For more opportunities to learn, check out the Sisense Community Live Events, which offer exclusive access to product experts and Sisense insiders.

For real-time connection and conversation, our Discord server is a hub for quick questions, technical discussions, and direct connection with other users and Sisense team members.

And for the helpful analytics-related tips, our latest product news, and company announcements, follow us on LinkedIn, X, Instagram, and Facebook.

Our Sisense support chatbot

Our support chatbot is here to help! Access it through:

Community

To access the support chatbot from the Support Portal page in the Community, you must be signed in with your account in the Sisense Community and accept cookies. Once there, click on “Support” along the top nav. There, you’ll see the Sisense support chatbot.

Get Started (for those on the free trial)

The bot is also integrated into the Get Started page for self-serve trial users. It is trained on our official documentation and community knowledge base (KB) articles.

The Sisense support chatbot is continuously improved through prior interactions and guided support from our agents. Users can ask new questions, report issues, or even get the current status of an existing support case. If the chatbot can’t find a helpful answer, it’ll automatically create a support case on your behalf, ensuring you always get the help you need.

Ready to experience a smarter way to build analytics? Try out the full functionality of the Sisense platform, including our revolutionary AI assistant, with our 7-day free trial.