San Francisco, CA
WHY YOU SHOULD JOIN OUR CUSTOMER SOLUTIONS TEAM:
This is an opportunity to take your relationship skills to the next level by enabling customers in a complex, sophisticated, technical product in the business intelligence space. We have an opportunity to build long lasting partnerships with strategic companies with a product that immediately delivers value.
Our Head of Customer Success, Strategic Accounts, James Levine was a customer for 5 years prior to joining Sisense, and has over 17 years of experience in the BI and Customer Success Space. His has been extremely successful in scaling our CS teams at a high and effective pace while not losing sight of our core customer centric values.
We are looking for an experienced Enterprise Customer Success Manager to manage the post-sales relationship for assigned enterprise accounts, for building customer loyalty and satisfaction, consistent with revenue retention and growth objectives.
What will you do?
HOW YOU’LL RAMP:
By Day 30...
You’ll have completed the Customer Success training program where you’ll learn about Sisense’s values and culture, get equipped with various relationship techniques and gain a basic understanding of Sisense’s offering, the competition, and the transformational outcomes we help customers across ALL industries achieve.
You will go on-site to customer locations with other team members to see firsthand how we build relationships and perform executive business reviews.
You’ll craft a strategic account penetration plan for your book of business and begin actively driving new opportunities within that account base.
You’ll strengthen your skills and technical knowledge with regular one on one coaching.
You’ll learn about your customer base, meet the people and accounts you will support and work side by side with the team here to become fully embedded in the account.
You’ll be an integral part of the customer success team and essential to its revenue retention success.
You’ll have a firm grasp on Customer Success best practices and be able to on-board and help customers get up and running.
You’ll manage your own book of business responsible for the partnership and the customers success.
WHAT YOU’VE ACCOMPLISHED... SO FAR:
You have a demonstrated track record of success in effectively developing and managing complex deployments and partnerships.
You’ve launched newly onboarding customers on the road to success.
You are a trusted resource and have developed relationships between customers and our support teams
You’ve identified ways to grow and expand our customer footprint while partnering with our Sales teams.
You’ve become the “voice of the customer”
What should you have?