At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring “power to the builders” by enabling our customers to answer complex questions with data and drive the best business outcomes possible.
WHY YOU SHOULD JOIN OUR CUSTOMER SUCCESS TEAM:
Customer Success Managers at Sisense are viewed as trusted partners by our account base. Tenacious, focused and well-organized individuals, the Enterprise Accounts CSM will become a key member of our CS Group in Tel Aviv.
The Core Responsibilities of this role involved managing relationships with users and decision-makers in the account, managing revenue and growth objectives, being accountable for customer and partner satisfaction. Responsible for planning and execution of complex projects, coordinating communications, schedules, and scoping to ensure successful and on-time implementation. The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs, strong technical orientation, and ability to custom-tailor solutions for a variety of scenarios.
WHAT YOU’LL DO:
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and requests. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.
Protect existing revenue streams, identify and neutralize competitive threatsActively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessionsLeverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives, and issues across internal business units. Conduct regular briefings on account status to senior management and other internal stakeholders
HOW YOU’LL RAMP:
By Day 30...
WHAT YOU’VE ACCOMPLISHED... SO FAR:
Sisense’s complete BI software platform offers data mash-up of complex data sets, a radical analytics solution, AI, machine learning, and natural language processing creating the most innovative solutions for how people will consume data in the next five years. This makes us the ideal platform for both startups and global brands like UiPath, Toyota, Wix, GE Healthcare, Nasdaq and Philips, Skullcandy, Airbus, Fujitsu, and more.