Field Enablement Manager (West Coast)

Remote, San Francisco, California, United States, Scottsdale, Arizona, United States

Field Enablement Manager

EDUCATE AND EMPOWER OUR SALES AND CUSTOMER SUCCESS TEAMS

The Field Enablement Manager will play a critical role in building and developing the engine that powers the Sales and Customer Success organizations at Sisense. Reporting to the Global Head of Field Enablement, this individual will have an incredible opportunity to develop and continuously improve a comprehensive onboarding program, as well as implement strategic enablement programs that help Account Executives and Customer Success Managers improve their skills and operate more efficiently and effectively. This individual will have responsibility for supporting global enablement with a focus on our west coast teams (the majority of which are in our Scottsdale and San Francisco offices).

WHY YOU SHOULD JOIN OUR FIELD ENABLEMENT TEAM:

Our Field Enablement team’s mission is to deliver the Sisense Sales and Customer Success teams an outstanding onboarding process, effective product training, skill-building programs for ongoing development, the materials required to execute a thoughtful and comprehensive sales cycle and seamless processes throughout every element of the sales process. We help to mold and drive company culture across the go-to-market teams by bridging operations, sales and customer success leadership, product, marketing and impacting all individual contributors. We work globally with different teams, regions, and cultures and (when traveling resumes), will have the opportunity to travel to support our different offices.

HOW YOU’LL RAMP:

Within the first two weeks…

  • Jump into the Sales & Customer Success new hire onboarding track to become proficient in Sisense and to assess where improvements can have the greatest impact
  • Spend time with the Sales and Customer Success leaders and cross-functional teams that you’ll be partnering with
  • Work with the Enablement team to understand our different focus areas

By Day 30…

  • Attend a Sisense bootcamp to deeper dive in your onboarding process
  • Assess current programs, content, resources that support the Sales and Customer Success orgs
  • Meet with Sales and Customer Success leadership to align on priorities and expectations per respective teams
  • Establish with the team a v1 plan of your top priorities that you will create, iterate and implement

By Day 60…

  • Deliver value to customer-facing teams in the form of content, training, and assistance
  • Have a 30-60-90 day plan of Enablement Programs that you will implement and drive, with success metrics included
  • Co-create the Field Enablement team culture and communication best practices with the multiple audiences that the Enablement team serves

By Day 90…

  • Partner with the Sales and Customer Success teams to drive efficiencies across both teams
  • Continue managing against your 30-60-90 Enablement Programs plan to ensure alignment 
  • Continue building strong partnerships with departmental leaders, AEs and CSMs to further identify areas to operationalize and optimize the customer journey and from pre-sales to post-sales and ongoing success

WHAT YOU’VE ACCOMPLISHED…SO FAR:

  • You’ve demonstrated an ability to work in a fast-paced and highly collaborative role; partnering with sales, customer success, support, product, and marketing to deliver results
  • You can effectively communicate your vision, tactics, goals, and results to all levels of the organization in face-to-face training and webinars
  • You thrive in roles where cross-collaboration is a necessity, but you can work independently and self-direct as needed
  • You are passionate about helping, coaching and developing others and your passion has translated to programs with measurable impact
  • You’ve “carried a bag” (e.g. sales development rep, account executive and/or customer success manager) before and/or you’ve had a strategic position partnering with a quota-carrying organization
  • You ideally have worked in the fields of Business Intelligence, Data or Technology 
  • You have experience developing content, with knowledge of LMS and video editing tools as a bonus


ABOUT SISENSE:

Sisense takes a radically different approach to business analytics. We believe that insights should be easily accessible to everyone, everywhere, regardless of technical ability. We back this belief with a solution that empowers BI and data professionals, developers, product managers, and business leaders to simplify complex data and transform it into powerful analytic apps. Sisense pairs this innovation with an obsession for customer success, enabling thousands of customers worldwide to leverage the power of Sisense for the insights they need, at the instant they need them.

I'm In!