Technical Support Specialist

New York

DRIVE HELP DESK SUPPORT AT SISENSE

Sisense’s mission is to provide the fastest data visualization product on the market. As a Technical Support Specialist, you will be responsible for empowering the Sisense team with resources, access, and assets.  You will be an integral player within the organization who will offer support, help, and guidance for many situations in a rapidly growing organization. 

WHY YOU SHOULD JOIN OUR TEAM:

This is an opportunity for someone who has supported or built processes managing end-users services but would like a chance to start with an environment collaborating within GSuite, Slack with various Mac and Windows endpoints. If you are excited about focusing on a cloud-native shop which operates at a rapid pace and are willing to grow and learn with modern technology - this is the place for you. 

HOW YOU’LL RAMP:

By Day 30...

  • You’ll be onboarded into the Sisense team and understand the overall operating environment.
  • You’ll begin to manage the onboarding and offboarding process for end-users.
  • You’ll actively work with every type of user in our organization to troubleshoot daily issues through walk-ups, email, and chat.
  • You’ll learn the Windows Deployment Process and also JAMF asset management for Mac deployment.
  • You’ll review AD Management Practices + Document. 
  • You’ll take a lead role in imaging new Mac and Windows laptops for onboarding employees.
  • You’ll help coordinate and set-up various events across the organization.
  • You’ll be able to support video meetings in the various conference rooms and TownHall space.  

By Day 60...

  • You’ve started to get a handle on the current state of our process and will begin to enhance and roll out new solutions to improve the organization.
  • You’ll coordinate equipment repairs and purchases with external vendors.
  • You’ll support processes to effectively manage our IT inventory.
  • You’ll support IT security assessments and help develop the necessary processes and documentation to achieve greater levels of confidence in our process consistency.

By Day 90...

  • You’ll create a centralized application management process to ensure that we are effectively monitoring our software agreements.
  • You’ll develop a strategy of how Sisense scales and meets the appropriate practices to ensure we stay compliant with designated frameworks. (Mobile Device Management, Bring Your Own Devices, Network Hardening)
  • You’ll support the company’s C-level executives and VP’s
  • Provide exceptional IT Services to Sisense employees

WHAT YOU’VE ACCOMPLISHED… SO FAR:

  • You have a track record of successfully implementing new technology.
  • You understand the fundamentals of networking and technologies/protocols such as DNS, DHCP, VPN, VLAN, HTTPS
  • You are comfortable as a Windows Administrator - Familiar with Windows Server and Client, Active Directory, Group Policy, domain vs workgroup environments and network administration/troubleshooting.
  • You have experience with Mac hardware and software, JAMF Pro, OSX and mobile platforms iOS and Android
  • You have some experience and understanding of virtualization and common VM software like VMware 
  • You have wisdom around the art of IT and understand that tech can fail but maintain a mentality of failing fast to continually improve.
  • You are familiar with designing, deploying and managing end-user endpoints.
  • You have hands-on experience in configuring endpoint management solutions (or are willing to learn).
  • You have experience and understanding of supporting meeting rooms and video solutions.
  • You have a solid understanding of 2 Factor Authentication and can integrate it easily (OneLogin, Google Authentication).
  • You’re not afraid to work through ambiguity and challenging situations that require searching for answers independently.   

ABOUT SISENSE:

  • We are a radically innovative BI company focused on redefining every aspect of business analytics.
  • We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.
  • We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence.
  • We’re onboarding rapidly! We have over 750 employees with offices in San Francisco, New York, Tel Aviv, Scottsdale, Melbourne, Tokyo, London, and Kyiv.
  • We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
  • We’ve been recognized by Comparably, Glassdoor and Best Places to Work for our amazing company culture.

I'm In!

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