Customer Success Manager

Sydney, Australia

DRIVE RESULTS AND TRANSFORMATIONAL OUTCOMES FOR OUR CUSTOMERS

At Sisense we care deeply about making our customers successful. Our mission is: Partner to delight our customers by maximizing their success, driving business value, and helping them achieve sustainable ROI.  This is an opportunity to work with one of the fastest-growing Business Intelligence companies in the world, recently valued at $1B+. We’re a company of builders who’ve created a product for builders. 

WHY YOU SHOULD JOIN OUR CUSTOMER SUCCESS TEAM:

This is an opportunity to take your relationship skills to the next level by enabling customers to leverage a sophisticated, complex, technical product in the business intelligence space and drive ongoing value throughout their journey with Sisense. 

The CSM team is a hard working team focused on building long lasting partnerships at all levels of the customer organization.  We work to ensure a high level of customer satisfaction, consistent with revenue retention and growth objectives. 

HOW YOU’LL RAMP

By Day 30...

  • You’ll have completed the Customer Success training program where you’ll learn about Sisense’s values and culture, get equipped with various relationship techniques and gain a basic understanding of Sisense’s offering, the competition, and the transformational outcomes we help customers across ALL industries achieve.
  • You will virtually meet our customers alongside other team members to understand how we build relationships and perform executive business reviews.

Day 60...

  • You’ll learn about your customer base, meet the people and accounts you will support, and work side by side with the team here to become fully embedded in the accounts you own.
  • You’ll craft a strategic account plan for your book of business and begin actively driving new opportunities within that account base.
  • You’ll strengthen your skills and technical knowledge with regular one-on-one coaching and extensive learning opportunities.
  • You’ve identified ways to grow and expand our footprint while partnering with Sales teams.

Day 90...

  • You’ll be an integral part of the customer success team and essential to its revenue retention success.
  • You’ll have a firm grasp on Customer Success best practices and be able to onboard new customers and nurture existing relationships.
  • You’ll manage your own book of business and be responsible for your customers’ success and growth.

WHAT YOU’VE ACCOMPLISHED… SO FAR:

  • You have a demonstrated track record of success in effectively developing and managing complex projects and partnerships.
  • You have consistently hit quarterly renewal and expansion/upsell targets.
  • You are a trusted resource and have developed relationships between customers and support teams.
  • You’ve become the “voice of the customer.”
  • You can provide detailed examples of successfully building and nurturing multi-level client relationships.
  • You have a success-oriented attitude with a focus on customer delight.
  • You have the ability to forecast churn and growth opportunities for your account base.
  • You are able to tailor message formats and content based on the audience.
  • You are able to lead and develop clear and creative solutions to complex issues while managing multiple initiatives simultaneously.
  • You are comfortable dealing with complex customer relationships, decision processes and competing agendas.
  • You have the ability to effectively communicate complex concepts in a clear and professional manner.

ABOUT SISENSE:

  • We are a radically innovative BI company focused on redefining every aspect of business analytics.
  • We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.
  • We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence.
  • We’re onboarding rapidly! We have over 750 employees with offices in San Francisco, New York, Tel Aviv, Scottsdale, Melbourne, Tokyo, London and Kyiv.
  • We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
  • We’ve been recognized by Comparably, Glassdoor and Best Places to Work for our amazing company culture.

I'm In!

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