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Customer Service

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Boost customer satisfaction, increase NPS, and optimize contact centers with advanced CS analytics.

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Customer Service Analytics

Delight customers, drive retention and engagement

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Reduce operational inefficiencies, improve representative occupancy, and identify workforce gaps to improve SLAs. With customer service BI, go further to improve response time to customer tickets and reduce backlogs.

Optimize your call center performance

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Analyze customer churn with CS analytics to understand which customers are likely to drop off, how many use support services and who are likely to stay engaged. By classifying cohorts and relating them to churn, pinpoint what is affecting the KPI, and apply timing of business decisions to churn results.

Improve customer retention

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Improve the number of incidents resolved in SLAs and increase customer satisfaction by tracking response times, average queue times and abandonment rates with customer service analytics.

Prevent challenges from turning into crisis

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Philips

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Seismic Logo Full Color

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Meet the companies transforming their experiences through analytics

Have questions about how to integrate Sisense?

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