Customer Service
Analytics
Track multiple customer service metrics with customer service analytics and get a clear view of the team’s performance.
Discover Service Metrics That Will Improve Your Customer Service
Get a deeper understanding of your team’s efficiency and effectiveness with dashboards and insights from customer service analytics. Start learning from your analytics and become proactive by finding patterns, tracking metrics that matter to your business, and quantifying their efforts to maximize service potential.
Start analyzing large volumes of data with customer service analytics to answer game-changing questions like:
Our Call Center
Representatives?
Help Desk Activity for
Backlog & Agent Efficiency?
Our Customers' Level
of Satisfaction?
the Overall Satisfaction
of Customers?
Powerful Analysis as Part
of the Retention Efforts?
to Challenges Before
They Become Critical?
What’s the Secret Sauce?
For most non-technical decision makers, how Sisense works isn’t as important as how well it works. But for IT decision makers, we know you’ll want to know more about our In-Chip® Engine and Single-Stack® Architecture to understand why Sisense is one of the most innovative data analytics solutions available today.